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GatesAir debuted a new remote monitoring service at the NAB Show in April and now it is expanding that service internationally with demos at the upcoming IBC Show.
It calls AirWatch365 a “remote monitoring service… [that] provides TV and radio broadcasters with a dedicated team of GatesAir RF experts to monitor transmitter performance, analyze RF conditions, and proactively respond to issues that affect quality of experience and uptime.”
GatesAir Vice President of Technology Raymond Miklius said, “We have started the process of introducing the AirWatch365 experience to our more than 85 global channel partners, which will provide first-level support for notifications, on-demand health checks and annual preventative maintenance services. These valued in-country representatives of GatesAir already provide local post-sales service and technical support, and will have access to our expanded GatesAir Care services and our entire AI-enabled knowledge base through further integration with our global company resources.”
An announcement explained, “GatesAir has enabled remote connectivity to DAB/DAB+ transmitters, signaling AirWatch365’s availability to customers in Europe and the United Kingdom as of IBC, with plans to expand to other international regions next year.”
Part of GatesAir’s GatesAir Care service, AirWatch365 engineers “monitoring infrastructure take advantage of each transmitter’s control system via its secure application gateway to provide 24/7 alarming, accelerate root-cause diagnoses, and immediately execute remediation tasks…”
GatesAir will be at Stand 8.B75.
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