GatesAir has added further monitoring, reporting and network options to AirWatch365, its 24/7 managed service for monitoring radio and TV transmission systems. The expanding beta program in the United States now gathers operational data from 18 TV and FM transmitter sites. The service supports FM and DAB/DAB+ networks worldwide.
A new fleet dashboard gives GatesAir’s service team nationwide, regional and site-level views of transmitter performance. The company is developing read-only access for customers, with views of parameters such as forward and reflected power, temperature, system efficiency and alarm history. New tools can also produce transmitter health reports for incident response and quarterly reviews, while a weather overlay helps technicians compare site conditions with local weather patterns.
GatesAir has added network configurations to accommodate customers’ different security policies. Broadcasters can run AirWatch365 inside or outside their firewall. In installations where the AirWatch365 Edge Gateway remains outside a protected network, transmitter data can be relayed to the gateway without giving GatesAir direct access to the transmitter or internal network.
The company says the service requires little bandwidth, which could make monitoring possible at remote transmitter and translator sites with limited connectivity, including some locations with basic cellular service. Its 24/7 Network Operations Center uses AI-assisted analysis to help interpret alarms and operational data, drawing on current and historical information to support troubleshooting.
Brent Whelan, GatesAir’s vice president of global services, described the service’s value as combining continuous monitoring, historical data and RF expertise. “Instead of waiting for a transmitter problem to become obvious and then beginning the diagnostic process, we are building an environment that gives our team visibility into what is happening now, what happened leading up to an event, and what the data may be telling us about the underlying cause,” he said. “That gives broadcasters another layer of intelligence and expertise protecting their most mission-critical infrastructure.”
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